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Wholesale Terms

When purchasing goods for re-sale from Ivory Coat Companion Goods, there are a few important items to note;

1. Minimum wholesale is in full carton quantities as specified.
2. All items are subject to GST all prices shown in wholesale price lists are exclusive of GST.
3. Goods remain the legal property of Vetco Australia & Ivory Coat Companion Goods until paid in full.
4. Prices are subject to change without notice.
5. The sale of goods is subject to our standard Wholesale Terms of Trade as detailed below.
6. Goods may also be purchased through any one of our exclusive distributors.

WHOLESALE TERMS OF TRADE

Effective 1 August 2014

1. The following references will be accepted as:

Supplier, Ivory Coat, Real Pet Food Company, our, us or we refers to Real Pet Food Company a trading name of V.I.P Petfoods (Aust) Pty Limited.

Applicant, Buyer, you and your refers to the person/s as nominated on the Account Application document/Invoice/Statement/Web order.

Goods refer to the supplier’s goods or services provided by Vetco Australia and invoiced (charged) to the Applicant.

2. Our Offer to Trade

This agreement sets out the respective rights and obligations of you and Vetco Australia on approval of a trading Account by us.

New Customers and First Invoices are all C.O.D (pre-payment). Pre-payment invoices may be paid by EFT, credit card or direct bank deposit and are required before an order will be dispatched.

Subsequent orders can be placed on a 30 days account where approved. Accounts are not always offered to customers.

The Applicant understands that all or part of or in part of this Agreement may be deleted, altered and/or inclusions made without your prior consent and/or notification. Where practicable we will notify you, in writing prior to inception, but we are not bound by this Agreement to do so. A new Account Application is required for any change to your business ownership or business structure. Vetco Australia may reject or refuse to accept an Account Application form without notifying cause or reason.

3. Pricing and G.S.T

All prices are subject to change without notice. Please refer to your invoice or our website for current pricing. Our price lists and wholesale brochures should be used as a guide only. Prices are quoted before freight charges and are exclusive of GST.

4. Order Acceptance and/or Refusal

We may accept or decline, in whole or in part, an order from you. Products are sold in minimum order quantities per SKU of full cases as detailed on the order forms. 

5. Order Cut-Off Times and Dispatch Schedule.

All orders received by Vetco Australia and/or Ivory Coat Companion goods prior to 11:00 HOURS each business day, will be packed for dispatch the next business day.

Orders received after the cut-off of 11:00 HOURS each business day, will be processed as received the following day.  

We operate no same day delivery option on goods. All orders are dispatched on a road express service with Border Express and a tracking link can be provided on request.

All orders are dispatched from Sydney, New South Wales with freight times to the east coast of Australia being 1-2 days from dispatch. Deliveries to Adelaide & Perth can take between 2-5 days from dispatch.

6. Account when payable

All accounts are payable strictly 30 days net from invoice date. Receipt by Vetco Australia of the full amount due shall be evidence of the passing of property in the goods to which the payment relates or is determined to relate by Vetco Australia if the buyer does not indicate otherwise.

7. Account on HOLD

We may refuse to send an order where your Account falls outside your Account terms. The order may be cancelled or placed on Hold until overdue monies have been paid for. We may also, at any time request that your Account be paid down prior to any new order being sent.

8. Closure of an Account

We reserve the right to close your Account, without notice and without reason. However, we will attempt to notify you, in writing, at a time practicable to us. Some reasons include, but are not limited to:

  1. Your Account is in default.
  2. Improper trading practices.
  3. Account inactivity
  4. A history of continued late payments.
  5. Providing to us false or misleading information.
  6. Failing to advise changes to information given as per the Account Application document.
  7. If the business ownership changes.

9. Payment & Credit Terms (if offered)

Any amount shown on invoice or as per statement is payable by the Applicant without deduction, setoff or cross claim. Full total payable on any invoice is payable within 30 days from the date of the invoice. Offer of Credit terms may be suspended beyond this date.

10. Your Liability

You are liable to us for all goods charged to your Account, until paid in full.

11. Ownership of Goods

Ownership of goods passes to you at time of payment in full. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.

12. Delivery Charges

A freight fee is charged on invoice and is G.S.T. applicable. This charge will be dependent on items ordered and delivery address.

For orders under 25kg within Metropolitan areas of Australia’s capital cities, a $15.00 + GST flat rate will be applied. Delivery areas outside Metropolitan areas will be quoted and charged at cost.

For all order over 25kgs within Metropolitan areas of Australia’s capital cities, a flat fee of $55.00 plus GST applies. Delivery areas outside Metropolitan areas will be quoted and charged at cost.

All deliveries are made using Border Express national freight, and orders outside of Metropolitan areas will be charged at a dollar rate per kilogram as established by Border Express, plus a consignment free of $15.00 per order.

Please contact our office for details of freight charges for relevant goods or orders. No free freight service is provided, however delivery rates can also be negotiated with our list of distributors.  

12. Return of Goods

Vetco Australia is under no obligation to accept goods for return i.e. for replacement or credit claim, and may refuse to at our discretion and without reason.

ALL GOODS AND INVOICES MUST BE CHECKED ON ARRIVAL. ALL SHORTAGES, INCORRECT OR DAMAGED GOODS MUST BE NOTIFIED TO US WITHIN 48 HOURS OF RECEIPT, OTHERWISE CLAIMS WILL NOT BE RECOGNISED.

Goods for return will not be accepted without prior arrangements and authorised by an officer of the company. All freight charges will be on account of the buyer unless otherwise waived by us.

13. Statements

We will forward a Statement of Account once a month only where there is a transaction or payment activity or where there is a balance outstanding on your account.

14. Payment Methods

The Applicant acknowledges that Vetco Australia accepts payments by means of:

  • Direct Deposit
  • Credit card* - Visa, MasterCard, Bankcard *(A processing fee of 1.5% applied to invoices over $1000.).

15. How we apply Payments

We will apply payment against Accounts according to your remittance advice (where viable) or the oldest debt if no remittance advice is provided

16. Default Account

We may re-take possession of any goods or associated charges, not paid in full, by entering the Applicant’s premises or vehicle/s without liability for trespass or any resulting damage.

This includes those premises or vehicle/s of an associated company or agent where the goods are stored or displayed and we believe there are reasonable grounds that we may find goods in whole or in part, within.

We may keep or re-sell these re-possessed goods at our discretion. If the Applicant has sold all goods and does not present payment on request of the

Supplier, we will take action against the Applicant.

An account service fee of 2% + GST (Min $5.00 + GST) will be charged on outstanding balances at 60 days or more.

We may list you with Veda Advantage (Credit Reference Association) where you are in default.

17. Debt Recovery, Expenses and Disbursements

You agree to pay for all costs, disbursements and other expenses incurred by us in recovering or attempting to recover any monies outstanding by you, including, but not limited to, fees incurred by our debt recovery agency, solicitor, sheriff, NSW Court Hearing etc.

18. Default Interest

Default Interest will be charged, at our discretion, on ALL overdue Accounts at the rate of 11% per annum, calculated on a daily basis from the date in which the Account first became due. Payments received from the Applicant will be offset against any default interest first and all such charges will be payable on demand.

19. Breach

Any breach, of this Agreement may lend cause for Vetco Australia to suspend or forfeit credit facilities without notice and/or close your Account. The customer may be required to trade on a “pre-payment” basis, until, at the discretion of Vetco Australia, credit facilities are re-instated.

20. Right to Vary Term of Trade.

We reserve the right to vary these terms and conditions at any time without notice.